What is LiveChat?
An embedded live chat solution for your website and mobile platforms. We let you and your team connect to the people visiting your web properties, in real time. Like a warm-blooded salesperson or phone operator, we let you ask your customers, "How can I help?"
We'll scale with you as your team and customer needs grow. Start with just one operator and add more only when your needs call for it. We support all major IM protocols and mobile devices, so your team can connect whenever and wherever they prefer.
From startups to the Fortune 500, we offer plans to meet your budget. Easily move between accounts to accommodate business trends and your busy seasons. Need something special...just ask. Likely we can tailor something up just for you.
Just like you, we're here for our customers. We start by providing easy to use (copy, paste, done!) code snippets to add to your website (or hand off to your developer) and follow up with consistent phone/email tech support.
LiveChat helps your business. We let you connect your team to your customers in ways you never thought possible, at a fraction of the cost of other solutions.
Track metrics about your viewers and your employees. Learn what pages people need help with most often. Reward employees who can answer questions quickly and accurately.
If a potential customer gets confused, frustrated or has a question they just can't answer, you may have lost them for good. Giving them an easy way to reach you keeps them satisfied and on your site longer.
Our system automatically tracks when customer support is needed, assisting you in maintaining exactly the right staff level at all times.
How's free sound? Get started with us for no charge, and switch to one of our extremely affordable plans only after you've grown to love what we give.
Your team can be located anywhere. No expensive call centers or facilities to maintain, you can even assist your viewers in your pajamas. We give you the flexibility to be anywhere.
One click puts your customer in touch with your team instantly, without any special software on their computer
All chat sessions are logged securely, allowing your team to review answers and discover where your support needs improvement. You decide what is logged and how long it's kept.
Want to help customers with self-service support when you aren't available? Our easy to use knowledgebase feature can suggest support resources to give them instant answers, based entirely on the words and phrases used in their request.
We don't require any software installation on your servers or website. Our support system stays up even if your site goes down, giving your customers an easy way to reach you during a crisis.
Does your site attract visitors around the world? With our real-time language translation, you can seamlessly communicate with anyone, anywhere.
Back Office Support
New Hire Onboarding
Unemployment Claim Administration
Employee Leave Management
Employee File Management
Exit Interviews & Employee Offboarding
Onboarding & Training
Evaluation & Reporting
Invoicing & Payments
Our enterprise packages completely customizable to meet your company's exact needs. Get in touch with us today to have our expert engineering staff custom design a plan for you.
Remove LiveChat Branding ..................
Shopping Cart Integration ...........................
File Upload/Download Capability .........
SSL Encryption ..........................
Custom Domain Name ...................
HIPAA Compliance Module ......
"LiveChat is the greatest asset our customer support team could have. It makes connecting with our customers easy. We should have tried LiveChat first."
"Since deploying a solution with LiveChat 8 months ago, they've grown with us. They've been easy to work with, and extremely receptive to our needs."